Last Updated: 1 November 2025

Welcome to Havn Wellness. These Terms of Use (“Terms”) govern your access to and use of the Havn Wellness mobile application (“App”) and website (“Website”), which are provided by Havn Wellness Ltd. (or the applicable operating entity, referred to as “Havn,” “we,” or “us”). Havn is a holistic platform dedicated to supporting workplace wellbeing by providing employees with AI-driven tools for emotional and physical wellness. The platform leverages advanced artificial intelligence to offer interactive experiences – such as conversational AI “coaches” and personalised wellbeing exercises – that help you manage stress, improve self-awareness, and build healthy habits . By accessing or using the Havn App or Website, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use the App or Website.

1. Account Registration and Eligibility

1.1 Becoming a Member: To use Havn’s full range of features, you may need to create a personal account (“Member Account”). You can sign up directly or you may be invited through your employer. To register, you will provide a valid email address (or other allowed login credential) and create a secure password . You are responsible for maintaining the confidentiality of your login credentials and for any activity that occurs under your account . If you believe your account has been compromised, please contact us immediately.

1.2 Eligibility: You must be legally capable of entering into a binding contract in order to use Havn . This generally means you are an adult in your jurisdiction (for example, at least 18 years old in many countries, or at least 16 years old with parental consent where applicable) . By using Havn, you represent and warrant that you meet the applicable age requirement and that all information you submit during registration is truthful and accurate . You also confirm that your use of Havn does not violate any laws or regulations applicable to you .

1.3 Employer-Provided Access: If your employer or organisation has provided you with access to Havn as part of a corporate wellness program, additional terms in the agreement between Havn and your employer may apply to the provision of the service. However, these Terms still apply to you as an end user regarding your personal use of the platform. You may receive an access code or unique link from your employer to join Havn under their plan. Any usage rules or limits tied to your employer’s subscription (for example, available features or subscription duration) will be communicated to you, but your personal activities on Havn remain private as outlined in our Privacy Policy. If you leave the company or the corporate subscription ends, you may lose access to the premium or employer-funded features of Havn, but you may have the option to continue with an individual account.

2. User Information and Privacy

2.1 Your Personal Information: In using Havn, you may provide certain personal or wellness-related information (“User Information”). This could range from basic registration data (like your email) to the content you input in chats or journals. You agree that any information you provide is accurate to the best of your knowledge and that you will not create an account using false identity or information. All User Information is subject to our Privacy Policy, which is incorporated into these Terms by reference. Please review the Privacy Policy to understand how we collect, use, and safeguard your information.

2.2 Integrations and Third-Party Services: For convenience, Havn may allow you to sign up or log in via third-party services (for example, using a Google or Apple account) or to integrate with other tools (like importing data from a fitness tracker). If you choose to connect Havn with any third-party accounts or services, you grant us permission to access and use the information from those services as allowed by that service and as disclosed to you (e.g., basic profile info to simplify account setup) . Any such information will also be treated in line with our Privacy Policy. Keep in mind that third-party services might have their own terms and privacy policies, and it’s your responsibility to abide by those when using their integration with Havn.

2.3 Account Security: You are responsible for maintaining the confidentiality of your Member Account login credentials. Do not share your password or account access with others. You must notify us immediately at support@havnwellness.com if you suspect any unauthorised use of your account. While we employ measures to protect your account, Havn is not liable for any loss or damage arising from your failure to secure your account (for example, if someone else uses your login due to your negligence) . We may, in certain cases, require additional verification steps for security (such as email verification or two-factor authentication) and we appreciate your cooperation in keeping the platform safe.

3. Membership Plans and Payment

3.1 Free Access and Trials: Havn may offer a free membership tier or trial period for new users. For example, you might be able to access basic features at no cost, or use all features for a limited trial duration. Free trials and promotions are subject to these Terms and may have additional conditions. If your trial is time-limited and you do not cancel before the trial ends, your usage might automatically convert to a paid subscription (we will notify you of this when you start the trial) . You can cancel a trial at any time before it ends to avoid charges.

3.2 Paid Subscriptions (Individual): Beyond any free offerings, Havn provides premium features through subscription plans. An individual (non-employer) subscription might grant you unlimited access to AI professional coaching personas, advanced analytics, or other enhanced content beyond the free tier. Subscription options could be monthly or annual, and the pricing and features will be disclosed at the time of purchase (for example, via the app stores or our website). When you subscribe, you enter into a recurring billing agreement: your subscription will auto-renew at the end of each billing cycle (e.g., monthly) unless you cancel beforehand . We will inform you of the renewal terms, and you can manage or cancel your subscription at any time via your account settings or the platform through which you purchased (see 3.4 below).

3.3 Employer-Funded Subscriptions: If your employer or organisation has purchased Havn for you, they cover the subscription cost on your behalf (often for a defined period like a 3-month program or an ongoing benefit). In such cases, you typically will not be charged individually. Any renewals or cancellations may be handled between Havn and your employer per our contract with them. If you have an employer-funded subscription and also separately hold an individual paid account, you have the option to cancel your personal subscription to avoid duplicate services. We allow prorated refunds for overlapping subscriptions in that scenario (see our Refund Policy below for details on refunds in such cases).

3.4 Payment Processing: Paid Havn subscriptions or purchases are generally processed through third-party payment platforms, such as Apple’s App Store, Google Play, or our website’s payment gateway . The terms and conditions of the respective payment provider (e.g., App Store terms of service or your credit card issuer’s terms) may apply to your payment transactions in addition to our Terms. Havn does not store your full payment card details; these are handled securely by the payment processor. You agree to provide current, complete, and accurate billing information for any paid services. If automatic billing fails (for example, due to an expired card), we may attempt to notify you, and your service may be limited or suspended until payment is updated.

3.5 Auto-Renewal and Cancellation: If you purchased a subscription through an app store, you must follow the app store’s cancellation procedures to turn off auto-renewal . For instance, if you subscribed via Apple’s App Store, you would go to your device’s Settings > Subscriptions > Havn (if listed) and select “Cancel Subscription.” If via Google Play, you would go to Google Play’s subscription management and cancel there. Ensure you cancel at least 24 hours before the renewal date to avoid being charged for the next period . If you subscribed through our website, you can cancel by logging into your Havn account online and following the subscription management instructions or by contacting our support. After cancellation, you will generally continue to have access to premium features until the end of your paid term, after which your account may revert to a free/basic tier . Remember, deleting the app or merely not using the service will not automatically cancel a subscription – you must actively cancel through the proper channel.

3.6 Fees and Taxes: All fees are as stated at the time of purchase or sign-up and are typically inclusive of any applicable taxes unless otherwise indicated. You are responsible for any data or mobile carrier charges (for example, if you use the app on a cellular network and incur data fees). If you access Havn from a different country, price adjustments or currency conversions might apply based on the app store or our pricing policies for that region.

3.7 Changes to Fees: Havn may change the subscription fees for future subscription periods (for example, adjusting the monthly price). If we do, and if you are on a recurring subscription, we will give you advance notice of the change via email or in-app notification. Fee changes will not apply retroactively; they would take effect from your next billing cycle after the notice period. If you do not agree with a fee change, you may cancel your subscription before the new rate takes effect. Continued use of the paid service after the price change goes into effect constitutes your acceptance of the new price.
(For information on refunds, refer to the Refund Policy section of this documentation suite below.)

4. Permitted Use and Conduct

4.1 Personal, Non-Commercial Use: Havn is intended for your personal wellbeing development. We grant you a limited, revocable, non-exclusive, non-transferable license to use the App and Website for your own personal, non-commercial purposes, in accordance with these Terms . This means you should not exploit the platform for commercial gain (for example, you should not resell access to Havn, or use Havn content to directly provide a competing service).

4.2 User Conduct – Acceptable Use: You agree to use Havn in a manner that is respectful, lawful, and in keeping with the purpose of the platform . By using Havn, you expressly agree that you will NOT do any of the following:
Harassment or Harm: You will not use Havn to harass, threaten, or demean any person or group. This includes refraining from using hateful, obscene, or discriminatory language in any communications. While your interactions are primarily with an AI, if any community features exist (like forums or shared content), you must also be respectful to other users.

 

• Illegal Activities: You will not engage in any unlawful activities through the platform. You cannot use Havn to plan or execute any illegal act. Additionally, you must not solicit or encourage any illegal behavior (for example, you cannot use the AI to facilitate crimes or spread instructions for harmful activities).

• Privacy Invasion: You will not attempt to use Havn to violate someone else’s privacy. For instance, do not input someone else’s personal data without their consent or attempt to get the AI to reveal personal information about other individuals.

• Platform Integrity: You will not interfere with or disrupt the integrity or performance of Havn or the data contained therein. This means you will not attempt to hack, DDOS, overload, or alter the platform, nor will you introduce viruses or malicious code.

• AI Manipulation and Misuse: You agree not to misuse the AI system or attempt to manipulate it in ways that violate these Terms or the intended use of the platform. For example, you should not try to trick the AI into producing disallowed or harmful content (such as explicit violent ideation, personal data of others, etc.), and you should not use the AI’s outputs in a manner that could cause harm. If the AI refuses a request or provides a safe completion (due to our ethics guardrails), you should not attempt to circumvent those protections.

• Impersonation and Misinformation: You will not impersonate any person or entity or falsely state your affiliation with any person or entity while using Havn. Also, while Havn’s AI can simulate certain personas (like coaches or fictional characters for engagement), you should not present AI-generated content as professional advice from a real person in a misleading way.

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• Unauthorised Access: You will not attempt to access accounts or data that you are not authorised to access. This includes not using any other user’s credentials or any kind of security bypass to view another user’s journal or data.

• Reverse Engineering: You will not attempt to reverse engineer, decompile, or extract the source code of Havn’s software, algorithms, or AI models. Havn involves proprietary technology and intellectual property that you agree to respect.

•  Violating any of the above can result in immediate suspension or termination of your access to Havn, as well as potential legal consequences.

4.3 User Content and AI Interactions: As part of using Havn, you may input content (for example, journal entries, chat messages to the AI, or feedback) (“User Content”). You retain ownership of your User Content. By using Havn, you grant us a license to use your content solely for the purposes of operating and improving the platform. This means our systems may process your text to generate AI responses, analyze it for improving our services (in an anonymized way), or store it so you can review it later. We will never use your personal content for marketing or share it with others except as permitted by our Privacy Policy (e.g., if you explicitly share a story for a testimonial, with your consent). You are responsible for the content you provide. Ensure that you do not submit anything that you do not have rights to submit or that violates any laws or confidentiality obligations. If you choose to share any suggestions or feedback with us (like ideas to improve Havn), you understand that we may use those ideas without obligation to you (you won’t be owed any compensation for a suggestion we implement, for instance).

5. Intellectual Property Rights

5.1 Havn Content: All content and materials made available through Havn – including but not limited to text, graphics, logos, button icons, images, audio clips, software, and AI-generated outputs – are the property of Havn or its content suppliers and are protected by copyright, trademark, and other intellectual property laws . Havn’s name and logo are trademarks of our company. We reserve all rights not expressly granted to you under these Terms.

5.2 License for Personal Use: As mentioned, you are granted a limited license to access and use the Havn App and Website for your personal wellbeing purposes . You may not copy, reproduce, distribute, or create derivative works from any part of Havn without our prior written consent, except as allowed by law or expressly permitted by the platform (for instance, if the app allows you to download a summary of your journal, that’s for your personal use). Scraping or data mining the platform without permission is prohibited. If you want to share something from Havn publicly (like a generic wellness tip or a blank worksheet), ensure it doesn’t include any of Havn’s proprietary content or branding without permission.

5.3 Your Content: You retain rights to the content you create and provide on Havn (your own journal entries, etc.), as described under User Content above. We don’t claim ownership of your personal reflections. However, you give us permission to use it as needed to provide the service to you (for example, storing it so you can access it later, or processing it through our AI to generate a response). Rest assured, your personal content remains private to your account unless you choose to share it (Havn does not publish your journal or conversations). If you terminate your account or request deletion, we will delete your content as per our Privacy Policy, except any that we are required to keep by law or that has been irreversibly anonymised.

5.4 Feedback: Any feedback, suggestions, or ideas you submit about Havn are entirely voluntary. If you do provide feedback, you agree that we may use it without any restriction or compensation to you. We appreciate feedback, but please understand we may already be considering similar ideas or may decide not to implement certain suggestions.

6. Disclaimers of Warranty

6.1 Wellbeing Tool, Not Medical Advice: Havn Wellness is a non-clinical wellbeing tool designed to support your preventive self-care and personal development. The content and interactions provided through Havn (including AI-generated responses, articles, tips, and any coaching suggestions) are for informational and educational purposes only . Havn is not a healthcare or medical service, and our AI coaches are not licensed practitioners. They simulate friendly advice or general coaching based on research and programming, but they do not provide professional therapy or medical advice . Nothing communicated by the AI or found on the platform should be considered a diagnosis, treatment, or cure for any medical or mental health condition. Always consult a qualified healthcare provider for advice specific to your health or if you are experiencing significant distress . You acknowledge that any reliance on information from Havn is at your own discretion and risk.

6.2 No Guarantee of Outcome: While we hope Havn can help improve your wellbeing, we make no guarantee of any specific results. Wellbeing is personal and complex; what works for one person may not work for another. The AI’s suggestions are based on patterns and research, but individual experiences will vary. You are responsible for how you implement any advice from the platform. If an exercise or suggestion isn’t helpful, you can choose not to follow it and seek alternatives.

6.3 AI Limitations and Ethics: You understand that Havn’s interactive content is generated by an AI model, not a human. The AI has inherent limitations. It may sometimes provide responses that are generic or that lack the nuance a human professional would offer . We have implemented AI ethics guardrails to maintain appropriate and safe interactions – for example, the AI is instructed not to engage in discriminatory language, not to give certain types of advice (like financial or legal counsel), and to flag or decline inappropriate prompts. However, due to the nature of AI, the platform might occasionally produce content that is unclear or not perfectly tailored. If you ever receive an AI-generated response that seems offensive, harmful, or just doesn’t make sense, we encourage you to ignore it and either rephrase your question or reach out to our support to review the issue. We continuously refine our AI with human-in-the-loop oversight: our team may review anonymised conversation data to improve the AI’s responses or to ensure it’s adhering to ethical standards. (These reviews do not identify individual users – they are done on random samples or flagged content for quality control, in line with our Privacy Policy.)

Moreover, Havn strives for transparency in AI: where feasible, we will explain how the AI works in user-friendly terms. For example, we might label AI suggestions with a note like “Based on an AI analysis of your last week’s moods.” We want you to be aware that you are interacting with an AI and have an understanding of its role.

6.4 Third-Party Content: The Havn platform might include content or links provided by third parties (for example, a meditation video from a partner organization or an article from a third-party blog). This content is provided for your convenience. We do not endorse or assume responsibility for third-party materials. If you follow a third-party link, the terms and privacy policies of that third-party will apply to you. We are not liable for any issues arising from third-party content or websites.

6.5 “As Is” Service: To the fullest extent permitted by law, Havn is provided on an “as is” and “as available” basis. This means we do not warrant that the service will be uninterrupted, error-free, or meet all of your expectations. For example, we do not guarantee that the AI’s availability will be 100% (we may have occasional downtimes for maintenance), nor can we guarantee that all minor bugs have been eliminated (though we strive to fix issues promptly). We disclaim any warranties, express or implied, regarding the service, including any implied warranties of merchantability, fitness for a particular purpose, or non-infringement. However, we do not disclaim any warranty or condition to the extent it cannot be disclaimed under applicable law (some jurisdictions do not allow the exclusion of certain warranties, so parts of this section may not apply to you).

7. Limitation of Liability

7.1 Inherent Risks: By using Havn, you acknowledge that engaging with an AI-based wellbeing platform carries some inherent risks and uncertainties . The AI might occasionally misunderstand you or not fully address a concern, and any actions you take based on the platform’s content are taken at your own discretion.

7.2 No Liability for Certain Damages: Havn and its creators, employees, partners, and affiliates will not be liable for any indirect, incidental, special, consequential, or exemplary damages that may result from your use of the platform . This includes, for example, damages for lost profits, lost data, personal injury, emotional distress, or other intangible losses resulting from (a) your use of or inability to use the service; (b) any actions you take or do not take based on information from the service; (c) unauthorised access to or alteration of your content or data; or (d) statements or conduct of any third party on the service. We provide a tool, but you are responsible for how you use it and any consequences of that use .

7.3 Limitation on Amount: To the maximum extent permitted by law, the total liability of Havn for any claim arising out of or relating to these Terms or the service is limited to the amount you have paid to us for the service in the 6 months immediately preceding the event giving rise to the claim, or NZ$100 if greater. If you use Havn under an employer’s subscription such that you haven’t paid us directly, our liability to you is still subject to the maximum of NZ$100. This limitation applies whether the claim is based on warranty, contract, tort (including negligence), or any other legal theory, and whether or not Havn has been informed of the possibility of such damage.

7.4 Exceptions: We do not exclude or limit our liability to you where it would be illegal to do so. This means that nothing in these Terms affects your statutory rights as a consumer or any liability for fraud, fraudulent misrepresentation, or gross negligence. Additionally, some jurisdictions do not allow the exclusion of certain types of liability, so some of the above limitations may not apply to you. In such cases, our liability will be limited to the greatest extent permitted by applicable law.

7.5 User Responsibility and Indemnity: You agree that you use Havn at your own risk and you are responsible for your own compliance with laws and for your own wellbeing decisions . You agree to indemnify, defend, and hold harmless Havn and its parent company, officers, directors, employees, agents, and partners from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys’ fees) that arise from your use of the platform or your violation of these Terms . For instance, if you use Havn in a way that causes damage or a legal dispute (for example, you use it to unlawfully scrape content and someone sues), you agree that Havn is not responsible for that, and if Havn incurs costs due to your actions, you will compensate Havn.

8. Termination of Service

8.1 By You: You can stop using Havn at any time. You may delete your account via the app/website interface or by contacting us. If you delete your account or uninstall the app, note that any active subscriptions will not automatically cancel without following the proper cancellation steps (see Section 3.5 on how to cancel subscriptions through the appropriate channels). We hope you return in the future, but it’s entirely your choice.

8.2 By Us: We reserve the right to suspend or terminate your access to Havn (or certain features within Havn) at our sole discretion, with or without notice, if you violate these Terms or if we suspect that your use of Havn could cause harm to other users, the platform, or any third party . For example, if we discover that you have been attempting to hack our servers or you persistently harass the AI with inappropriate queries, we may disable your account. In most cases of minor violations, we will attempt to warn you and work with you to ensure compliance. For serious violations or illegal activities, termination may be immediate. Additionally, we may terminate the service or your account if required by law or if the service is discontinued. If your account is terminated by us and you believe this was in error, you can contact support to request a review.

8.3 Effect of Termination: Upon termination, whether by you or us, your right to use the service will cease. We may delete or deactivate your account and all related information, including your content (though we will handle your data per our Privacy Policy – for example, offering data export or retention for a period if required). Havn will not be liable to you for compensation, reimbursement, or damages in connection with your use of the service, or any termination or suspension of the service, or deletion of your data in accordance with these Terms.

9. Modifications to the Service and Terms

9.1 Changes to the Platform: Havn is an evolving platform. We reserve the right to change, update, or discontinue any aspect of the service at any time. This could include adding or removing features, changing the visual design, adjusting how the AI functions, or suspending the platform for maintenance . We may do so with or without notice, though we often try to inform users of major changes (for example, significant new features or removal of a feature). Any modifications are done to improve the user experience, keep up with research, or for legal and operational reasons.

9.2 Changes to Terms: We may also revise these Terms from time to time. If we make material changes (ones that substantially affect your rights or obligations), we will notify users through appropriate means – for example, by posting the updated Terms on our website/app with a new effective date, and perhaps by an in-app notice or email. It’s important to review any changes. Continued use of Havn after updated Terms have become effective constitutes your acceptance of the revised Terms . If you do not agree to the new Terms, you should stop using Havn and, if applicable, cancel any subscriptions. The current Terms will always be available within the app or on our website.

9.3 Entire Agreement: These Terms (together with the Privacy Policy and any additional guidelines or policies we reference) constitute the entire agreement between you and Havn regarding the use of the platform, superseding any prior agreements (whether written or oral) on the same subject. Any additional documents (like our User Agreement and Disclaimer below, which provides important user guidance and is incorporated by reference) are meant to complement these Terms. In case of a conflict between these Terms and any posted guidelines or policies, these Terms will generally control, unless the other policy explicitly states otherwise.

9.4 Severability: If any provision of these Terms is held to be invalid or unenforceable by a competent court, that provision will be enforced to the maximum extent permissible and the remaining provisions of these Terms will remain in full force and effect. Our failure to enforce any right or provision of these Terms is not a waiver of that right or provision.

9.5 Assignment: You may not assign or transfer these Terms (or any of your rights or obligations hereunder) without our prior written consent. We may assign these Terms to any affiliate or in connection with a merger, acquisition, reorganisation, or sale of all or substantially all of our assets, or by operation of law or otherwise, and such assignment will not constitute a change to the Terms (the Terms will continue to apply to your use of the service).

10. Governing Law and Dispute Resolution

10.1 Governing Law: These Terms of Use and any dispute arising out of or relating to the service or these Terms will be governed by and construed in accordance with the laws of New Zealand, without regard to its conflict of law provisions . We choose New Zealand law given our company’s incorporation there and our international outlook, as it provides a consistent legal framework. If you are using Havn in another country, we recognise that you may have certain protections under your local consumer laws; nothing in these Terms will affect those mandatory protections.

10.2 Jurisdiction: You agree that any dispute or claim arising out of or in connection with Havn or these Terms (including non-contractual disputes or claims) will be subject to the non-exclusive jurisdiction of the courts of New Zealand . “Non-exclusive jurisdiction” means that, if you are a consumer, you may also have the right to bring proceedings in your country of residence under that country’s laws if applicable law so provides. Our aim is to resolve any disagreements amicably, and we encourage you to contact us first to discuss any issue.

10.3 Dispute Resolution and Arbitration: (If applicable) We strive to address user concerns without the need for formal legal action. Before filing a claim against Havn, you agree to try to resolve the dispute informally by contacting us at info@havnwellnessai.com with a brief written description of the dispute and your contact information. We will attempt to resolve the dispute informally (for example, through a phone call or email dialogue) within 30 days from the date we receive your dispute notice. If the dispute is not resolved within 30 days, either party may initiate formal proceedings. Depending on your jurisdiction and our company policies, we may suggest binding arbitration for dispute resolution, especially for users in certain regions (for instance, in the U.S., we might include an arbitration clause to avoid costly litigation). Any such arbitration clause, if included, will specify the process (e.g., rules of the NZ International Arbitration Centre or similar) and will limit remedies available to both parties. If no specific arbitration clause is set forth here, then you retain the right to bring a claim in court as per jurisdiction above. Regardless, we will not require arbitration for individual claims in places where it’s not allowed, and we will not seek attorney’s fees from you even if you don’t win, unless your claim is found to be frivolous by the arbitrator or court.

 

11. Contact and Customer Support
If you have any questions, concerns, or feedback about these Terms or the Havn service, please contact us. We value open communication with our users. You can reach us by:

• Email: info@havnwellnessai.com

• In-App: Use the support or contact feature within the Havn app to send us a message.

By using Havn Wellness, you are joining us in our mission to foster a healthier, happier working life. We thank you for being part of the Havn community and for abiding by these Terms to help maintain a safe and positive environment for everyone.