Havn is a purpose‑built workplace well‑being companion, not a general chatbot. It’s grounded in a curated, peer‑reviewed knowledge base and clinically trained with input from practising psychologists and clinicians, rather than relying on broad, public‑web data. We add topic guardrails, escalation logic, and organisation‑level customisation (your policies, benefits, escalation paths). It’s privacy‑first (no conversational history kept or shared; HR sees anonymised, group‑level sentiment only) and enterprise‑ready (SSO, auditability). Crucially, Havn also provides human‑in‑the‑middle routing to your EAP, HR or approved helplines, which general AI does not offer out of the box.

Havn is interactive, on‑demand and 24/7 in‑the‑flow micro‑support that employees actually use. Traditional EAPs are appointment‑based and great for complex cases, while knowledge‑base apps are static libraries employees must sift through. Havn complements EAPs by nudging early help and improving EAP conversion, while sharing only anonymised, group‑level trends with HR.

No. Havn is not a medical device and not therapy. It’s a preventive self‑care and education tool that offers real‑time feedback and micro‑coaching, and it signposts to professionals for complex or urgent needs. Havn is not an emergency service.

We operate a privacy‑first architecture: no conversational history is kept or shared; HR only receives anonymised, group‑level sentiment with minimum cohort thresholds to prevent re‑identification. User‑created FeelLog is encrypted and private to the individual. We use industry‑standard encryption (e.g., TLS for data in transit; AES‑256 at rest for stored data), SSO/SAML/SCIM, role‑based access, least‑privilege controls and audit logs. Optional data‑residency and single‑tenant deployments are available. No advertising trackers.

We recognise the limits of AI. Havn routes employees to your EAP, HR contacts, mental‑health first aiders, peer champions or approved helplines, and can integrate with your existing programmes or provide human interventions via our network of local counsellors and psychologists. We also offer workshops and L&D micro‑modules to build capability alongside the AI. (Havn is not an emergency service.)